Sunil Agarwal is a highly accomplished Senior Software Engineering Leader with over 13 years of experience in designing, scaling, and optimizing enterprise-grade applications across cloud, retail, and SaaS platforms. Currently leading software engineering efforts at Cisco (AppDynamics), Sunil plays a pivotal role in SaaS production support engineering, driving automation, cloud resilience, and system reliability for both on-premise and cloud-native architectures.
As a cloud transformation champion and DevOps strategist, Sunil excels at bridging development and operations, ensuring seamless collaboration between engineering, product management, and customer success teams. His domain expertise includes cloud computing (GCP), SRE best practices, observability (Splunk, Dynatrace, AppDynamics), and incident management aligned with ITIL standards.
Key Achievements & Projects:
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BookHouze Application: Built an internal framework to boost observability and instrumentation, helping teams monitor performance and application health efficiently.
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Incident Automation & Dashboarding: Developed predictive dashboards and automated validation suites to enhance mean time to detect (MTTD) and mean time to resolve (MTTR).
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GCP Migration at Macys.com: Led critical workloads migration to Google Cloud Platform, ensuring high availability and business continuity.
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One-Click Data Repair Tool: Delivered a transformative tool reducing resolution time by over 70%, streamlining large-scale data repair operations.
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Revenue-Boosting Tools: Engineered bulk pricing tools that directly impacted sales performance and price agility in e-commerce platforms.
Throughout his career at Cisco, Macys.com, Gap Inc., and Infosys, Sunil has consistently been recognized for driving innovation, reducing operational toil, and mentoring high-performance teams. His approach is rooted in a passion for automation-first development, performance tuning, and proactive monitoring to ensure end-to-end service reliability.
Certifications & Education:
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IBM Certified Application Developer
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Bachelor of Technology in Information Technology, University of Rajasthan
Areas of Expertise:
Awards & Recognition:
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Macy’s “Make Magic” Award (Multiple Times)
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Certificate of Excellence for technology-driven business impact
Sunil continues to evolve as a lifelong learner, constantly exploring emerging technologies in AI-driven monitoring, infrastructure as code (IaC), and cloud-native observability. Whether leading complex incident resolution, automating reliability frameworks, or mentoring engineers, Sunil remains committed to delivering scalable, secure, and high-impact software solutions.